CounterEcho Refund & Cancellation Policy

1. What you are buying

• Hook (free): no payment required. Basic QR feedback collection and inbox.
• Solo / Team / Enterprise (paid): monthly recurring subscriptions billed in advance through Stripe. Prices shown on the billing page at the time of purchase are the prices you pay; we may change prices for future billing periods with at least 30 days' notice by email.

2. Cancellation

• You can cancel at any time from the billing page (or by contacting support@beyondx.llc).
• Cancellation takes effect at the end of the current billing period: we stop charging you going forward, and you keep full access (and your data) through the end of the period you have already paid for, after which your account reverts to the free plan.
• We do not delete your data on cancellation; deletion is a separate request (see Data Retention Policy).

3. Refunds

• Subscription fees are billed in advance for each billing period. Once a billing period has begun, the fee for that period is earned and non-refundable, and we do not issue partial or prorated refunds or credits for a partially used period.
• Because cancellation stops future billing immediately, you will never be charged for a period you did not use.
• Enterprise: refund terms are set in the signed order/quote; the standard terms above do not apply if a contract says otherwise.
• If we suspend or terminate your account for violating the Acceptable Use Policy, no refund is owed for the remaining period.

### 3a. First-20 launch guarantee

• To make trying CounterEcho risk-free at launch, the first twenty (20) businesses that purchase a paid plan after launch qualify for a full-refund guarantee: if they are not satisfied, they may request a refund of subscription fees paid within the first three (3) months of their first paid billing period.
• The refund covers subscription fees paid to us, minus any taxes and payment-processing fees. It is processed to the original payment method within 14 days of approval.
• To claim it, email support@beyondx.llc from the email address on the account within the 90-day window with your account email. The guarantee applies once per business and only to the first 20 paid subscribers (in order of first paid subscription). After the guarantee period ends, the standard terms in this policy apply.
• This guarantee is a limited launch promotion and may be withdrawn with notice for any business that subscribes after the first 20.

4. Failed payments & downgrades

• If a recurring charge fails, we retry per Stripe's standard dunning schedule; during that time your subscription status shows as past-due and paid features may be limited.
• If payment is not resolved, your account downgrades to the free plan at the end of the grace period. Your data is retained per the Data Retention Policy; re-subscribing restores access.

5. Consumer-protection rights

• Nothing in this policy limits rights you have that cannot be waived under the law of your jurisdiction (including EU/UK consumer rights, such as the 14-day cooling-off period for distance contracts where it applies).
• If you purchase as a consumer in a jurisdiction with mandatory refund rights, those rights prevail over this policy.

6. Taxes & currency

• Subscription prices are in USD; applicable taxes (VAT/GST/sales tax) are added where required and shown by Stripe at checkout.

7. How to cancel or request help

Email support@beyondx.llc from the email address on your account, stating your account email and what you need (cancel / billing question). We respond within 2 business days.

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*In plain language: you're billed monthly in advance. If you cancel, you keep access until the end of the month you already paid for and are never charged again after that. No refunds or prorated credits for a month that has already started — except for the first 20 paid businesses at launch, who get a full refund (minus taxes and fees) if they ask within their first 3 months.*